The term on your estimate letter
The word is printed on the insurer's own estimate — which is why you're searching it. Here is what it means, in plain words: your policy promises the full cost to replace what was damaged, but it pays that promise in two parts, and the second part has conditions. This page is the whole mechanic, start to finish.
On a replacement-cost (RCV) policy, the insurer first pays actual cash value (ACV): the replacement cost, minus depreciation for age and wear, minus your deductible. The depreciation they subtracted is labeled recoverable — you can recover it, in a second payment, after three things happen: the work is actually completed, you submit proof (the contractor's final invoice, receipts, photos), and you do it inside the deadline. The second payment is also capped at what you actually spent: spend less than the estimate, and the difference stays with the insurer.
| Line | Amount |
|---|---|
| Full roof replacement (the estimate) | $20,000 |
| Depreciation withheld (age and wear) | − $8,000 |
| Deductible | − $2,000 |
| First check (ACV) | $10,000 |
| Second payment after repairs + proof (the recoverable depreciation) | $8,000 |
Worked example in the shape published by The Zebra's claim guide (checked Oct 20, 2026). A second published example (LegalClarity) with 50% depreciation puts $10,000 of a $20,000 claim in the holdback. Either way, 40–50% of the claim routinely sits in the second payment — and it is forfeited if the deadline passes or the work is never documented.
And if a mortgage company is named on your policy, the payments route through the lender's escrow process — see who gets the check.
Run your own numbers. The free checker takes your state, your dates, and the figures on the insurer's estimate — and returns the dollars still held back, your real deadline, and the next document to send. Run the checker →
The pages above are the map. The kit is the paperwork: the proof packet that releases the money, the letters that protect the clocks, and the complaint pack for when the stall continues.
One payment, yours to keep. We never ask you to upload your policy — you file everything yourself. See everything inside the kit →